How to Check Your Rental Screening Reports

Start with the company named on your notice

In Texas apartment screening, the names that come up most are RealPage LeasingDesk and SafeRent Solutions. The CFPB lists LeasingDesk and SafeRent as companies that give one free copy of your file every 12 months if you ask.

If you were already denied, go by the company named on your notice. When a report plays a part in a denial or worse terms, the notice should explain your rights too. The CFPB says you can ask for a free copy of the report within 60 days of a denial based on it.

Get the report the official way

Ask for a LeasingDesk report through RealPage’s consumer page and a SafeRent report through SafeRent’s consumer support page. For any other screening company, use the contact details on your notice or look the company up yourself. Each company checks your ID, so go through its own secure steps. Don’t send your Social Security number or ID to an email address you haven’t checked.

What to look at in the report

• Your name, addresses and other personal details.
• The original property and who holds the account now.
• The balance, dates and payment or settlement status.
• The case number and how any court case ended.
• Anything listed twice or that looks out of date.

Be specific when you dispute

Use the company’s dispute process: point to the entry, say what’s wrong and attach copies of your records. Keep the originals and a record of every message. Don’t call an accurate entry false to try to get it removed.

If a correction changes your file, tell us and we’ll update your list. Don’t expect a community to hold a unit during a dispute. Have an open court case or deadline? Get separate legal help for that. A screening dispute doesn’t stop a court case.

Sources and further help

• CFPB: tenant screening reports and your right to see them
• RealPage: request your LeasingDesk consumer report
• SafeRent Solutions: consumer support and report requests